Our Terms and Conditions for reservations and cancellations differ according to the program, tour or package you have reserved.
For programs such as the Palio Siena, Venice Carnival and Italian Opera, these Event Packages (which contain hotel accommodations + event tickets) must be resold (in part or in whole) in order to provide a refund.
Other programs such as Mille Miglia, Christmas Markets and Food & Wine Tours can provide a refund based on the time the cancellation notice was received. These details will be given at the time of your reservation.
In general, IF YOU DECIDE TO CANCEL, YOU MUST NOTIFY THE COMPANY IN WRITING OF YOUR INTENT TO CANCEL.
Customer Cancellation and Refunds for Event Packages (see * exceptions below): if you are not able to attend the Event and wish to cancel your reservation and your notice to cancel is received and if another buyer can be found for the Hotel, the Services or Tickets (the Package), then the Company can provide for a refund for the resale price of the Package (or any part thereof), net of any transaction costs so incurred, including but not limited to credit card service charges, reservation transfer fees and or commissions.
COVID-19 Travel Restrictions: Effective May 29th (for July Palio) and July 15th (for the August Palio) in the year in which your reservation has been provided or otherwise 30 days prior to the starting date, if you are unable to travel due to restrictions placed on international travel for your country of departure due to COVID-19 (or other pandemic) or if such restrictions exist in Italy for incoming visitors that prevent you from arriving, then your reservation (and any payments) will be transferred to the Event in the following year. Any remaining payment schedule will remain in effect. If you are not able to attend in the following year, then we can resell the package (accommodations and or tickets) in order to provide for a refund (net of any transaction costs so incurred, including but not limited to credit card service charges, reservation transfer fees and or commissions). There are no refunds, nor will reservations be transferred if you are for any reason denied entry into Italy (ie not properly documented for travel) or are not able to travel due to testing positive for COVID and are therefore prohibited from boarding an airplane or any form of public transportation required to arrive to the event destination city. * The exception to the above refund policy and or COVID restrictions relates to certain hotels; any payments for Grand Continental, Relais degli Angeli and Campo Suite (or any Siena Apartment or Villa Rental) are not refundable at any time (unless the accommodations can be resold) and any such reservation can only be transferred to the following year with the consent of the respective accommodation management or ownership.
Cancelled Palio Race: If a Palio race is cancelled until the following year, then all reservations will be transferred to the following year.
Passports & Visas: All customers must posses a valid passport and/or any visas or special travel documents that can be used a proof of citizenship. The Company accepts no liability for clients improperly documented or for those who may be denied entry for any reason. For holders of U.S. passport: the passport must be valid for at least six months beyond your planned date of departure.
Travel Insurance Protection: To cover costs associated with your reservation, the Company encourages you to consider purchasing a travel insurance policy. Suggestions for insurance options can be found here: Travel Insurance.
General Conditions & Disclaimers: Confirmation and payment of any reservation constitutes acceptance of the financial agreements between the Company and the Customer and the provisions of this agreement are in effect. The Company is acting as a tour operator responsible for arranging reservations for the services as outlined in the website paliotours.com. It is the customers’ responsibility at all times to familiarize themselves with the travel requirements and to ensure that they are compliant with all the applicable Government regulations related to COVID-19 and or entry requirements. Please note that should you fail to adhere to these regulations, and such failure results in a financial loss in respect of the booking, the Company shall not be liable for such loss. Duly note that we have no special knowledge of suppliers’ financial condition. All suppliers providing transportation, guided tours, and lodging for the Company have no legal affiliation, nor are they employees of the Company. The Company assumes no responsibility or liability for any claims, damages, expenses or other financial loss, whether to person or property, arising from or resulting from other suppliers, but losses are not limited to, injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, hostility, civil disturbance, quarantine, pandemic or resulting directly or indirectly from any other acts of nature. Under no circumstances is the Company to be construed as a Common Carrier under contract for safe carriage of the passenger or his/her baggage and personal belongings.
Atlantic Ventures USA, Inc. (the Company) is registered as a Seller of Travel in the states of Florida, Registration No. STFL-33263 doing business as Palio Tours (paliotours.com). The Company is not liable in respect to personal injury, loss or damage of personal property or loss of life, while engaged in the tours or other services provided herein. The Company is not responsible for third party cancellations for any reason due to unforeseen circumstances and or those beyond its control.