Opera - Terms & Conditions
Terms & Conditions for your Reservation
The Opera Tour is one of our Special Event tours. It is NOT, however, on every occasion an Escorted Group Tour. The tour is organized in such a way to accommodate as few as two persons or a small group. The tour is a combination of services and products designed for customers that wish to enjoy the freedom of an un-escorted trip with the assurance that all the details of the itinerary have been arranged ahead of their arrival. The support for the tour comes from the personnel in Italy who we know personally and have worked with for many years. Hotel personnel, the transportation drivers and official tour guides whom we “employ” for their services all agree with our expectation to provide our clients with a high level of customer service and attention.
Payments: A 40% deposit is required in order to confirm your reservation. Payments can be made by credit card (VISA, M/C, AMEX) or by Euro bank transfer. Payments can also be made through the online payment service provider, PAYPAL. The balance payment will be due 60 days prior to the Start Date for your selected tour. With credit card payments, the balance payment will automatically be charged to the credit card provided, unless the reservation is otherwise cancelled or notice is given to use an alternate form of payment.
Credit Card payments are processed in USD currency and processed using a financial exchange rate, which is defined as current market exchange rate plus 3.5% (plus an additional $5.00 for AMEX). American Express, VISA, MasterCard and DiscoverCard are accepted for reservation payments.
PAYPAL payments (in most cases) are processed in EURO currency. A Paypal invoice will emailed to you for your secure online payment with your Paypal account, or if you do not have an account you can to simply enter your credit card information (no account set up required).
Cancellations: Due to the nature of Special Events and the ticketing and reservation process, Tickets purchased for any opera performance, cannot be refunded for any reason. Refunds for hotel accommodations or other travel options supplied for any cancelled Special Event package will be subject to the refund schedule found below.
Performance Cancellations: Cancellations by La Scala or the Verona Arena Foundation of their resepective performances are refundable. Verona Opera performances cancelled due to weather conditions are subject to the terms of the Verona Foundation, which essentially state Tickets can only be refunded if the performance does not complete the 1st act.
IF YOU DECIDE TO CANCEL, YOU MUST NOTIFY THE COMPANY IN WRITING OF YOUR INTENT TO CANCEL. If you cancel a reservation and the written cancellation is received within 30 days from the date you made the reservation, then all fees paid will be refunded, with exception to the provisions for Tickets stated above and otherwise net of credit card service charges.
After the first 30 days of your reservation period, deposits and payments for accommodations will follow the refund schedule below. If you cancel after the first 30-day period and someone takes your place, then administrative cancellation fees may apply, in addition to Ticket costs, which will be deducted from your deposit or payments.
After the 30 day initial reservation period, but
Prior to 90 days before Start Date: Refund, less 25% of total cost, net of Tickets;
Prior to 60 days before Start Date: Refund, less 50% of total cost, net of Tickets;
Prior to 45 days before Start Date: Refund, less 75% of total cost, net of Tickets;
Less than 45 days before Start Date: No refunds.
No refunds are made for unused portions of any reservation, including but not limited to missed meals, missed guided tours, Tickets (includes airline tickets), or non-use of hotel room.
Passports & Visas: All customers must posses a valid passport and/or any visas or special travel documents that can be used a proof of citizenship. The Company accepts no liability for clients improperly documented.
Travel Insurance Protection: To cover costs associated with your reservation, the Company encourages you to consider purchasing a travel insurance policy. The Company does not supply or support any one company in this regard but can make suggestions as to the companies that provide this service - see these options here >>
General Conditions & Discalimers: Confirmation and payment of any reservation constitutes acceptance of the financial agreements between the Company and the Customer and the provisions of this agreement are in effect. The Company is acting as a tour operator responsible for arranging reservations for the services as outlined in the website paliotours.com. All suppliers providing transportation, guided tours, and lodging for the Company are not associated with, nor are they employees of the Company. The Company assumes no responsibility or liability for any claims, damages, expenses or other financial loss, whether to person or property, arising from, but not limited to, injury, accident, death, delay, alteration or inconvenience, by whatever cause, including airline scheduling, default, strike, terrorism, war, hostility, civil disturbance, quarantine, or resulting directly or indirectly from any other acts of nature. Under no circumstances is the Company to be construed as a Common Carrier under contract for safe carriage of the passenger or his/her baggage and personal belongings.
Atlantic Ventures USA,Inc. is registered as a Seller of Travel in the states of Florida, Registration No. ST-33263 and California Registration No.2087502-50, doing business as Palio Tours (paliotours.com) and Ave Italia (aveitalia.com). The Company is not liable in respect to personal injury, loss or damage of personal property or loss of life, while engaged in the tours or other services provided herein. The Company is not responsible for third party cancellations for any reason due to unforeseen circumstances and or those beyond its control. It is recommended that clients arrange travel insurances for medical, personal, property, or cancellation.